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FAQ's

All dispute updates, responses, and resolutions will be sent to you via email from our official Support ID. Please monitor your inbox (and spam/junk folder) for further communication.

Yes. If the amount has been deducted while the transaction shows as failed, a refund will be initiated automatically as per the Bank’s Standard Turnaround Time (TAT). No additional action is required from your side.

If your transaction was successful but the Token ID did not generate, you can use the “Generate Token ID Again” option available on the portal. Please ensure that you received a success confirmation for the transaction before retrying.